Responsible Gaming
at ace33

ace33 takes its age restriction obligations seriously. During the registration process, every new player is required to confirm that they are 18 years of age or older. We then conduct a formal Know Your Customer (KYC) verification process that requires submission of a government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — which confirms the player's date of birth.

Where a player's age cannot be confirmed through the KYC process, or where we have reasonable grounds to suspect that an account is being used by a minor, ace33 will suspend the account pending further verification. Any funds deposited to a suspended account are held securely and returned once the matter is resolved.

If you are a parent or guardian and believe that a minor in your household has accessed ace33 or any other online gambling platform, please contact us immediately at [email protected] so that we can take prompt action. We also recommend the use of parental control software on shared devices to prevent access to gambling websites.

Most people who gamble do so safely and within their means — treating it as one leisure activity among many. However, for a small number of players, gambling can develop into a problem that negatively affects their finances, relationships, mental health, and professional life. Recognising the early warning signs is the first and most important step toward regaining control.

Problem gambling does not always manifest in the same way for every individual. It may develop gradually over months, or it may appear suddenly following a significant win or loss. The following behavioural patterns are commonly associated with problem gambling and are worth taking seriously if they apply to you or someone you know:

• Gambling with money intended for essential expenses such as rent, food, utilities, or family needs
• Chasing losses — continuing to gamble with the specific aim of winning back money that has already been lost
• Feeling unable to stop gambling even when you want to, or finding that gambling sessions consistently run longer than planned
• Becoming irritable, anxious, or restless when not gambling, or when attempting to reduce the frequency of gambling
• Lying to family members, friends, or colleagues about how much time or money is spent on gambling
• Borrowing money, selling personal possessions, or taking on debt to fund gambling activity
• Neglecting work, education, family responsibilities, or personal health in favour of gambling
• Using gambling as a primary way to cope with stress, anxiety, boredom, loneliness, or other negative emotions
• Repeatedly making unsuccessful attempts to cut down or quit gambling
• Experiencing significant guilt, shame, or depression as a result of gambling behaviour

If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to use the ace33 self-exclusion tool, set restrictive account limits, and seek professional support. The fact that you are reading this page is already a positive and courageous step.

Self-exclusion is the most powerful responsible gaming tool that ace33 offers. When you self-exclude, your account is fully and immediately blocked. You will not be able to log in, make deposits, place bets, or access any gambling features on the platform for the entire duration of your chosen exclusion period.

Available self-exclusion durations at ace33:

• 6 months — Suitable for players who want a substantial break to reassess their relationship with gambling without committing to a permanent closure.
• 1 year — A full-year pause that provides ample time to develop healthier habits and seek professional support if needed.
• 2 years — A medium-term exclusion for players who need a longer period of separation from the platform.
• 5 years — A long-term exclusion appropriate for players with a history of compulsive gambling who require an extended period of abstinence.
• Permanent closure — Irreversible permanent account closure for players who wish to stop gambling with ace33 indefinitely. Any remaining balance is refunded in full.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period. Your account will be suspended within one business hour of confirmation. ace33 will also immediately stop sending you any marketing or promotional emails for the duration of your exclusion.

One of the most practical ways to keep gambling within safe boundaries is to set a hard limit on the amount of money you deposit over a given time period. ace33 allows every registered player to set voluntary deposit limits at three intervals: daily, weekly, and monthly. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — so there is no way to circumvent a deposit limit by switching payment channels.

In addition to deposit limits, ace33 supports the following spending controls:

The 24-hour delay on limit increases is an intentional safeguard. It provides a window in which an impulsive decision to increase spending — often made during or immediately after a losing session — can be reconsidered. If you no longer want the increase after the cooling-off period, simply cancel the request through your account settings or by contacting support.

A time-out is a short-term break from the ace33 platform that is less permanent than a full self-exclusion but more forceful than simply closing the browser. When you activate a time-out, your ace33 account is suspended for the entire duration you select. You cannot log in, deposit, or place any wagers during the time-out period.

ace33 offers time-out periods in the following durations:

• 24 hours — A single-day break, useful after an unexpectedly long session or a frustrating run of losses.
• 3 days — A short weekend-style break to reset your mindset before returning to the platform.
• 1 week — A full week away, recommended if you notice you have been playing more frequently than planned.
• 2 weeks — A two-week pause that provides meaningful distance from the habit without a long-term commitment.
• 4 weeks — A month-long break for players who want to seriously assess whether gambling remains a healthy leisure activity for them.
• 6 weeks — The maximum time-out duration before a player would typically consider moving to a formal self-exclusion arrangement.

Time-outs can be activated directly from the Responsible Gaming section of your account settings, or by contacting [email protected]. Unlike self-exclusion, a time-out will expire naturally when the selected period ends, at which point your account automatically re-activates. If during your time-out you feel that you need a longer break, you can contact support to extend the period or convert it into a formal self-exclusion.

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are entirely private and are not recorded by ace33. If you answer "Yes" to four or more questions, we strongly recommend speaking with a professional counsellor or using the ace33 self-exclusion feature immediately.

Beyond the account-level tools described above, ace33 takes a proactive approach to player protection at the platform level. Our responsible gaming framework includes the following additional measures to protect all players, particularly those who may be at elevated risk:

• Proactive account monitoring. ace33 uses automated systems to flag accounts that display patterns associated with problem gambling — such as rapid successive deposits following large losses, dramatically increased wagering frequency, or unusually long unbroken play sessions. Flagged accounts are reviewed by a responsible gaming team member who may reach out to the player directly.
• Mandatory session break prompts. After any continuous play session exceeding two hours, ace33 displays a mandatory on-screen break prompt that cannot be dismissed without a brief pause. This is separate from the optional reality check reminder and applies to all players automatically.
• Balance and transaction transparency. Every player can view a complete, detailed history of all deposits, withdrawals, wagers, wins, and losses from within their account dashboard at any time. Clear visibility of your financial activity is a key component of staying in control.
• No clock display during gameplay. Unlike some operators, ace33 does not obscure time cues during game sessions. The platform does not hide clocks or create artificial urgency. We encourage you to keep track of time actively and use session limits as a backstop.
• Responsible gaming information on all deposit screens. Every deposit screen on the ace33 platform includes a brief responsible gaming reminder and a direct link to this page. Players are never more than one click away from accessing protection tools.
• Strict marketing opt-out compliance. ace33 will never send promotional offers to players who have activated a time-out, who are currently self-excluded, or who have opted out of marketing communications. Our mailing lists are verified against excluded account lists before every campaign is sent.

ace33 also supports parental controls at the device level. If you share a computer, tablet, or mobile phone with younger family members, we strongly recommend installing a reputable content filtering solution that blocks access to gambling websites. Common options available to players in Bangladesh include family safety features built into Android and iOS devices, as well as third-party parental control applications available through reputable app stores.

If you believe that gambling is causing harm to you or to someone close to you, seeking help is the most important step you can take. Acknowledging the problem is genuinely difficult — but professional support is effective, confidential, and widely available.

ace33's own support team is available 24 hours a day, seven days a week, to assist players with activating responsible gaming tools, processing self-exclusion requests, and answering questions about account limits. Our support team is trained to handle sensitive responsible gaming conversations with empathy and discretion.

In addition to ace33's internal support, players in Bangladesh who are struggling with problem gambling are encouraged to speak with a trusted family member, GP, or mental health professional. Problem gambling is a recognised psychological condition, and counselling can make a significant difference for those affected. You do not need to be in severe financial distress before seeking help — reaching out early leads to better outcomes.

ace33 is committed to continuously improving its responsible gaming programme. We review our policies, tools, and player communication on a regular basis to ensure they remain effective and fit for purpose. If you have suggestions for how we can improve our responsible gaming provision, please email us at [email protected] — we welcome feedback from our players on this topic in particular.